You've walked the rows. You found one that's close. Same trim you wanted, wrong color, and it's missing the one feature you swore you'd never buy without again. So now you're doing the math in your head: settle, or wait?
There's a third option a lot of San Antonio shoppers never ask about, and it costs nothing to explore. You can factory-order a new Chevy and have it built the way you want it. Same warranty. Same financing. Same incentives at delivery. Just your spec instead of someone else's guess.
Here's how it actually works at Valmark Chevy, how long it takes, and when we'd honestly tell you to skip the order and take one off the lot instead.
What a factory order actually is
A factory order means we submit your exact build, model, trim, engine, paint, interior, packages and standalone options, into Chevrolet's system using one of our allocated build slots. GM schedules it, builds it, and ships it to us. When it lands, it has your name on it. Nobody else can buy it out from under you.
That last part matters more than people expect. A truck sitting on the lot is fair game until the paperwork is signed. An ordered unit is yours from the day it's accepted.
What it is not: a custom shop. You can't order a Silverado in a color Chevrolet doesn't offer, and you can't mix packages the configurator won't allow. You're picking from the factory menu. It's just that the menu is a lot longer than what any single dealership can physically stock.
Order, dealer trade, or buy off the lot?
| Path | Typical wait | Best for | Trade-off |
|---|---|---|---|
| Buy from stock | Same day | Lease ending soon, vehicle just totaled, current-month incentives | You take the build that exists |
| Dealer trade | A few days to about two weeks | Your exact spec exists somewhere in Texas | Limited to what's already built; miles get added in transit |
| Factory order | Roughly 6 to 12 weeks, sometimes longer | Specific color, package, or configuration nobody stocks | You wait, and pricing programs can shift |
We start with the second option, always. Before we ever submit an order, we search live inventory across the region. If your build is already sitting on a lot in Austin or Houston, a trade gets you driving in days instead of months. Ordering is the answer when the search comes up empty.
How long does a Chevy factory order take?
Plan on six to twelve weeks from order acceptance to delivery in San Antonio. High-demand configurations and heavy-duty trucks can run longer. Common SUV builds often come in faster.
The timeline breaks into three stages. First, the order sits until GM assigns it a production week. Then it's built. Then it ships, usually by rail into Texas and by truck for the last leg. We can give you the status code at any point, and we'd rather text you an honest update than leave you wondering.
One seasonal note for anyone reading this in May: order now and you're taking delivery in the thick of summer. That's actually good timing if you're planning a fall road trip, and it's worth building in ventilated front seats while you're at it. Ask anyone who's parked at The Rim in August.
Do I pay more for a factory order?
No. An ordered vehicle is priced the same way a stocked one is. You're not paying a premium for the privilege of choosing your own options.
Rebates and financing offers are the part that moves. Chevrolet's programs change month to month, and in most cases the incentives that apply are the ones in effect the day you take delivery, not the day you order. Sometimes that works in your favor. Occasionally it doesn't. We'll tell you what's on the table right now and what we've seen historically, so you're not guessing.
Do I need a deposit?
Usually yes, and it's modest. A deposit confirms you're serious before we spend a build allocation, and it's applied to your purchase at delivery. Ask us directly about how ours works before you sign anything.
Can I finance or lease an ordered vehicle?
Absolutely. You just finalize the financing when the vehicle arrives, since rates and terms are set at delivery. Trade appraisals work the same way. We can give you a ballpark today and a firm number when your new Chevy hits the ground, because your trade will have a few thousand more miles on it by then.
Which Chevys are worth ordering
Some builds are easy to find in stock. Others practically require an order. Here's where we see it most often.
Midsize and full-size trucks
Truck buyers are the pickiest, and they should be. Cab and bed combinations, axle ratios, tow packages, bed liners, the specific wheel and tire setup you want. A Colorado in ZR2 spec with the color and interior you actually want is a good candidate for an order, especially if you're planning weekends toward Bandera or the caliche roads west of town. Silverado buyers who need a particular payload package almost always end up ordering.
Three-row SUVs
Families ordering a Traverse usually care about two things: second-row captain's chairs versus a bench, and which package brings the panoramic roof and the tow rating they want. Stock rarely lines up perfectly with both. A Tahoe is the same story with an added variable, because once you start pairing engine choices with air ride and trailering equipment, the number of trucks matching your exact list gets small fast.
Compact and small SUVs
These are the ones we can often find without ordering. Still, if you want a specific two-tone roof or interior color on a Trailblazer, or an Equinox in a particular trim with all-wheel drive, an order guarantees it. Neither one takes as long to arrive as a heavy-duty truck.
Building your spec for South Texas
Once you know you're ordering, spend a little time on the option list. Some boxes are worth checking here that a buyer in Michigan might skip.
- Ventilated front seats. Non-negotiable if you park outside. Leather and Texas asphalt are a rough pairing from May through September.
- Lighter interior colors. Black looks great and gets hot. Something to weigh.
- Trailering package with an integrated brake controller. Cheaper as a factory option than adding it later, and it keeps your wiring clean.
- Surround-view camera. Worth every dollar in the parking garages downtown and near the Pearl.
- Remote start. Standard on plenty of trims now, but confirm it's on yours. Three minutes of A/C before you get in changes your whole afternoon.
- Tire and wheel choices. Big wheels look sharp. If you run I-10 and 1604 daily, a smaller wheel with more sidewall rides better and costs less to replace.
When we'd tell you not to order
Ordering isn't the right call for everyone, and we'll say so.
If your lease matures in three weeks, don't order. If you're driving something that's on borrowed time, don't order. If current-month incentives are unusually strong, taking a stocked vehicle today can save real money compared to waiting and hoping the program repeats. And if you're flexible on color and trim, honestly, we can usually find something within a couple hundred dollars of your ideal build sitting in inventory right now.
Hail season is a reason too. Late spring storms roll through Bexar County most years, and an ordered vehicle that arrives in the middle of one is no more protected than any other. Just something to think about if you're on the fence about timing.
Quick answers
Can anyone place a factory order, or do I have to be a repeat customer? Anyone can. Walk in, call, or start online.
Can I change my order after it's submitted? Sometimes, if the vehicle hasn't been scheduled for production yet. Once it's in the build queue, changes usually mean starting over.
Can I cancel? Talk to us early. Policies vary depending on where the order is in the process, so ask before you place it.
Will the vehicle have miles on it when it arrives? A handful, from the assembly line and transport handling. That's normal and it's still a new vehicle.
Start your build with Valmark Chevy
Bring us a screenshot of the build you configured at two in the morning. Seriously. We'll check it against live inventory across the region first, tell you straight whether we can find it or whether an order makes more sense, and give you a realistic delivery window instead of a hopeful one.
Call Valmark Chevy, message us through the site, or stop by and ask for someone who's placed orders before. Browse our new Chevrolet inventory while you're here, and if the exact one you want isn't on the lot, we'll go get it built.