Our Reviews

We received exceptional and helpful service from our salesman Nate and finance manager J Michael.. I will recommend Valmark Chevrolet to everyone.

I brought my truck to this Chevrolet dealership’s service center due to a very loud and easily noticeable grinding noise. The noise was obvious and clearly audible; however, the service department claimed they could not find any issue. Because I had stopped driving the truck out of concern for the grinding noise, the vehicle sat unused at my home and the battery eventually died. I jump-started the truck only to bring it to the dealership. After the jumpstart, a check engine light appeared. I clearly explained to the service advisor that the light came on only after the jumpstart. The advisor stated they could connect the vehicle to their diagnostic equipment to see if the dead battery caused the light. What was never explained to me is that I would be charged $189 simply to connect a computer and confirm that the battery was dead — something I already knew and had disclosed. After I complained, the dealership reduced this charge to $95. However, the estimate and breakdown provided by the dealership are misleading. The estimate shows a $0 charge for the battery diagnostic, yet I was still charged a diagnostic fee. In total, I paid $322 and received absolutely no repair, no diagnosis of the grinding noise, and no meaningful service. When I declined to pay an additional $304 for a battery replacement, the dealership returned my keys and gave me my truck with a completely dead battery, leaving me stranded on their property. No assistance or alternatives were offered. I was forced to walk approximately half a mile to purchase a battery myself and install it in the dealership parking lot just so I could leave. I believe this situation reflects misleading billing practices, poor communication, unfair diagnostic charges, and a lack of basic customer service.

From a multi-return customer, Chris and his sales team make it the buying experience easy

Everyone was helpful and friendly

Thanks for all yall did. Repaired quickly and professionally.

Very fast service and friendly staff

Very friendly and helpful

Great team great service wish I worked there

Everything went smoothly.

Excellent team work

How can I give a review when I never took my vehicle in to get serviced

Actually one of the best experiences we've had while purchasing a new car. Rudy was outstanding throughout the process

I got scammed. 2,600 dollars later. Truck didn’t get fixed as promised. Terrible.

As always, I feel heard and understood by Kody Fields. I trust him to take care of my truck needs. In addition he is very kind and friendly. Thank you Kody for all your help.

Great service. Quick in and out.

THE SERVICE I RECEIVED WAS EXCELLENT! I WOULD LILE TO THANK SHELBY AND TRISTAN FOR AWESOME SERVICE!! THE COMPLETED WORK PERFORMED ON MY TRUCK WAS EXECELLENT !! THANKS AGAIN FOR THE GREAT SERVICE. " AM VERY SATISFIED" AND HIGHLY RECOMMEND VALMARK CHEVROLET FOR PURCHASES ANDOR SERVICES!!

Shelby and the team never fail to provide excellent and timely service.

fast friendly service

I had a back side window replaced; I did not think that it would cost an extra $300+ to get the excess glass out of the door. That’s more than the glass and installation cost. When I picked up my vehicle, there was glass on the back seat and floor. That wasn’t there when I dropped it off. Would it really have hurt the dealer to take and extra few minutes to clean up their mess. I definitely won’t be back to this dealer for service or recommend them to anyone. I don’t do business with anyone that takes shortcuts. Very disappointed, I thought a smaller dealership would care more. I guess I was wrong.

everything went well

Brought my car in for 3 fluid changes that I didn't have time to wait for when they did the oil change 2 wks prior. Service checks were good and now they are adding more things which should have been brought up during the oil change visit. Also, they added a $25 air freshener without asking me first - I have allergies and sneezed all the way home. It also gave me a headache. I don't like that they send pictures of filters to the phone - They are so filthy that I don't think that they come from my car since I don't drive it that much and I am the only person in it.

Very impressed with how professional and fast the agents were. I was in and out in 45 minutes.

I always have great service here as opposed to other dealerships. Communication is clear, service time is usually fairly quick.

Jonathan was extremely knowledgeable and helpful. The team at Valmark was able to get my car finished in just over a day.

Oil change, tire rotation. Everything fine and on time.

The communication between the dealer and updating the customer is truly poor.

Work done as promised. Dropped truck off at 7:15. They asked for the day. Truck was ready by 9:30. There was no offer to take me home, so I took an Uber. I would have stayed had they let me know the wait was going to be ~ 3 hours.

very patient and helpful, made things very simple

Jennifer was great!

I really appreciate the excellent service and attention given me by John Bishop.

Excellent service and periodic updates.

Lane was amazing!

They got my vehicle in right away and kept me updated of the progress every step of the way. Jonathon was very knowledgeable and professional! Overall wonderful experience.

Second time and still didn't fix the problem. Won't be coming back to you again.

Prompt and courteous service. I always appreciate service attentiveness to help us with our vehicle maintenance.

Jennifer was awesome.

called and received an appointment the next morning. Coffee was good and everyone was polite. service took 65 min.. perfect.

First time there. It was good

Polite, professional and proficient by all personnel! Will definitely return...

Absolutely wonderful! My second time buying a Tahoe & I’ll keep coming back. Best guys in town

The Salesperson Da'Sean was very professional and helpful. He asked what I wanted in the vehicle. He let us know the price up front. He helped us make the decision on what we could do to make the vehicle our own. We appreciate everything he did to help us. Thank you, Mr. Mrs. Jones,

was great

Typical oil change

I have bought 5 vehicles from here I love the service , professionalism and fast service.

Everything went very well.

Very disappointed in the condition my car was delivered. Dirty hand prints on door and dash leather.

Great service. Was able to get a great deal and all the options I wanted on my ZR2.

Left truck for 2.5 days for "diagnostics" of a well documented, known by GMC hundreds if not thousands of 2025 Chevy 1500 intermittent total loss of sound and,more recent issues: 1. Constant "Service Steering Column Lock" and intermittent "Service Transmission" messages. NOTHING FOUND, no follow up plan, no information shared re: what actions taken to resolve the issue when absolutely is present at every start up, just "nothing found". Need to keep it for an extended period. I'm fourth in line for a loaner (vehicle is under warranty). So in the meantime I'm told its ok to drive,. I'm further researching my legal options to have GMC address these issues.

easy to schedule service on my gmc app, completed service quickly.

Good job we will be back in 5000 miles

Richard and others in service department were helpful and friendly. Area was clear and filled with all kinds of goodies. I was pleasantly surprised when I heard the truck got a free car wash.

Well I scheduled my appointment for July 3rd and when I got there they said my appointment was scheduled for Monday. I said no that is what they told me the day before. The man that scheduled my appointment was not at his desk at the time. Another gentleman helped me. He was very nice. He said they would get it done and started on the paperwork. Meanwhile, the man that scheduled the appointment came back. He asked me if I needed help. I proceeded to tell him what had taken place and about the appointment date mix up. He looked at the computer and said 'no, it is on the schedule for today.' The other gentleman tried to tell him it was there now because he had already changed it. Then they started arguing. It became very uncomfortable. Glad we only have 1 free oil change.

Steve, in Service, goes out of his way to provide the best possible customer service!

handled car promptly and professionally

On time and great service. Used the shuttle service which was very helpful.

Jonathon was of sooo much help to me when I took in my certified vehicle that I had just purchased else where with a minor issue. He is a great service advisor being that I have worked at a dealership for 14 yrs in service. It was a pleasure to have run in to him as my service advisor. Thank you, Jonathon

Easy to schedule. Completed the work promptly while I waited at the dealership.

I got my car back on Friday and the check engine light came back on Monday. Extremely frustrated by my car never working correctly

I took a fleet vehicle in from a very large well known fleet company. The service writer John tried to get me to personally pay a diagnostic fee and would not release my car to me until I paid. I told him that was to be taken care of by the fleet company, he refused to release car. I called the fleet company to get a rental/ get diagnostic fee paid and they had to remind John of how fleet contracts work. In the mean time I incurred uber expenses while John was getting educated on how to treat fleet customers. Really simple situation that some training should be able to reconcile within the Valmark corporation.

everything was good except for the time it took.

Cody was an excellent service advisor and the mechanic on his team did an amazing job. The mechanic really knew what he was doing and Cody kept me informed throughout the process.

I never authorized any repairs to be performed on my truck. From the beginning, I clearly requested only an estimate of the damage so I could submit it to my insurance company and pursue compensation from the at-fault driver. At no point did I provide verbal or written approval for repairs. My insurance adjuster specifically advised me that the forward-facing camera would not be covered under my claim. Despite that, the camera was repaired without my authorization. To make matters more concerning, I was later informed that the camera had not been repaired, which directly contradicts the charges and work that were performed. Had I been provided the estimate I requested before any work was started, I would have had the opportunity to review the proposed repairs, discuss coverage issues with my insurance company, and make an informed decision. Instead, repairs were performed without my consent, leaving me responsible for charges I never approved. I am requesting documentation showing when and how authorization for these repairs was allegedly obtained, including any signed work orders, written approvals, recorded phone calls, text messages, or other evidence of consent.

Very helpful, polite, and knowledgeable. Extremely p mm eased with the service of the associates I worked with.

Shelby is awesome. She makes you feel like her most important person of the day. She is thorough, efficient and has an excellent customer service skill set. You have a real treasure with her aboard in your service dept. That travels directly to her mgt team. Justin is amazing. He runs a fine oiled machine throughout his dept. He makes it so easy to arrange service, they diagnose quickly, transportation offered and work completed efficiently. We love VaLMark for our auto repair needs.

Very satisfying

Things went well. The communication from the shop to the customer could use some improvement. It would be nice to be updated a little more often, but I know I’m not the only customer and things get busy.

Desean was a pleasure to work with. He exceeded our expectations and because of him, our journey to purchase our new truck was made seamless.

My seller got straight to the point and helped me get what i was looking for.

waiting on parts from GM is not good. Hope they get it together soon.

As usual Nate and the Valmark team did a good job with my purchase even though my deal presented some challenges to get it where I needed it to be.

Desean Brady, our sales professional, made our experience perfect. He was with us from start to finish, sharing his knowledge of the vehicle, his humor, and his expertise.

DeSean was so nice and professional. He wasn't pushy, which i like!! We kept in touch and when I was ready, DeSean was there, helping explain what all papers were etc.

Excellent dealership Great service department.

Eddie and his team were wonderful. I told them exactly what I was looking for and they made it happen. This was the easiest vehicle transition I’ve ever had and I highly recommend trusting them to take care of you. Go see Eddie, he won’t disappoint. Also, thank you for sharing your pizza with us!

Truck done right, on time.

Great

Cody in service has always been excellent with giving me information on what is happening with my vehicles. Work has been great! Don't change something ain't broke! Jim

Terrible

Nothing short of outstanding. Called and given a next day appt. Dropped my truck off and was updated via by phone on the current stage of work. The work read completed of the time expected. When I arrived to pay all paperwork was complete and no waiting!! The ruck was clean and no issues!!!!

Outstanding service! Knowledgeable, friendly, and went above and beyond to ensure my car’s needs were met.

The mechanical service was great. The customer service of checking it in and receiving texts was good too. The pickup was not as good as in the past. The person (who was different than the person that checked me in) did not explain to me all that was done nor walk me to my vehicle as in the past. He was not talkative at all. I didn’t have a chance to ask questions or get explanations.

Experience was good. No current fix for my issue though so that’s disappointing on a 2026

The Val Mark service team is very welcoming and friendly. They are quick to communicate and resolve any issues with my Equinox.

Never going back again!!

I appreciate the professional and efficient manner in which my service visits are always handled. I usually come in for the regular oil changes, tire rotation, etc. but if anything else may be needed, it is handled well and in a timely manner.

Shelby Rutledge, my advisor, had great communication and let me know right away when she found out my repair would be covered by my GM warranty. It was a HUGE relief to find that out as soon as she knew, and my car was ready and charged when I picked it up. Thank you to Justin Kelley and his team for always taking care of us. Our family is seven Valmark vehicles in and will always keep coming back!

We took our Acadia in for service because the HVAC control module was out again that ValMark installed. The struts were also making a horrible knocking noise that ValMark also installed new struts not long ago. ValMark will replace the bad HVAC module for $600 and the knocking they said was the strut mount. Why weren’t those replaced when they replaced the struts. They told us the motor mounts caused the strut mount to go bad, but the car had all new motor mounts replaced by another repair place right after the struts. They said they would replace the strut mounts for a little over $2000. Both of these should have been warranty work but they wanted a total of $3100 total to fix what I have already paid for. This was the 3rd or 4th time the air conditioner was out after multiple trips to ValMark in a little over 6 months time, each time something else and each time we paid dearly. If you get work performed here, don’t expect them to honor any warranty, they attempt to get it all back in inflated labor fees. BTW we declined and we had to pay almost $400.00 in diagnostic fees to get our car back.

My service advisor Richard Kissell did an outstanding job explaining everything to me, keeping me informed, and taking care of my concerns. Thank you

I’m always taken care of by JB in service and love my experience every time I come in!

John Bishop was great, he had the tech (Robert Bonds) check a couple of concerns that I had, he replaced a window sensor and a recall for a jack part. I wanted an oil change but the Robert and John both agreed that it was too early and the oil still was fine. I appreciate the integrity of them both. I will always asked for them both for future maintenance on my 2025 Silverado Thanks again

I made an appointment and arrived 10 minutes to 9. I was quickly processed in and I was waiting for my oil change in the lounge .

I used the Chevy app to make the appointment which was extremely easy. Arrived before my appointment time, they took the truck in and did the oil and filter change quickly. Overall great experience with the app and service department. I was easy to book the appointment.

The advisor was courteous and professional.

Don Nicolay provides excellent service in a friendly manner. We appreciate his soft-sell approach and also that of J. Michael.

Its always a pleasure to work in Steve Hudson, service writer. Work is always done timely and correctly. Just wish car maintence wasn't so expensive..

I didn’t get much explanation from the service technician. Also, when I picked up my car, the seat was leaned all the way back, lowered to the floor and the air was on the highest level. Like someone was using my car to take a break.

drivers side floor was left dirty with brown dirt--base of door was dirty--paper used to keep floor mat clean was crunched next to gas pedal--foot print on floor mat--fixing the problem with the car was done in a timely manner(5 stars)--clean up not good

The representatives were very welcoming and I received very good customer service.

Desean Brady got me in a vehicle that I wanted in a couple of hours and explain all the whistle my car has and thank you Desean.

Everyone was very nice. Chairs are very comfortable ☺️

Don was an amazing Sales Rep he was able to answer all my questions and address all my needs. I appreciate him.

Great, fast turnaround. Didn't expect to get my truck back the same day. Outstanding service.

Sucked. Service center told me my transmission was a shitty model that I bought brand new from Valmark then told me it was $7500 to fix.

Fast and Friendly and even washed my car before I left the building!

JB is awesome

I love my new car and we love Charly our sales person!

JB was excellent and went the extra mile to accomplish everything requested and made the process easy to understand.

I made an online appointment for a 4pm oil change, the latest time available because of work. The service rep asked me if I was waiting, which I replied yes. Then he said “hopefully we can get to it today”. If you don’t think you can get to it, don’t accept the appointment or call me early in the day to reschedule. He was rude & unprofessional and I won’t go back to Valmark for service or vehicle purchases again.

Amazing team and service depa

David Chandler did great in showing me different car options and was friendly.

My service advisor, Rick, was great. I really like the text message status updates which include any issues found and being able to pay for the service all with the phone.

I love my car! But for someone who paid cash for it and got nothing special or extra like you do when you Finance it, feels a bit cheap and unappreciated. If you are going to show someone how to or where all the extra functions are, you should do more than just show them how to turn it on using the app. Then being told by your salesman that he will personally make sure I receive the car wash for a year, and then still not get it is very unpleasant. This was the 3rd time I have bought from Val Mark and I in no way felt special or appreciated!

The dealership was fantastic and very helpful. I never felt pressured and our salesman, Malcolm knew the answers to all our questions, or took the time to find out. And my husband had many questions.

Everyone was so friendly and helpful and made the purchase easy!

Acceptance by dealership was smooth, however, having to wait four days before they did an inspection of vehicle was a little frustrating.

Great people and dear friends. Cody Fields and Justin Kelly take great care of all our vehicles

Richard was very kind and helpful at all times!!

My service technician was great.

Fast Friendly Courteous Understanding

Professional and awesome

Great!

While being serviced at your dealership, my vehicle received a dent driver side rear fender. I emailed my advisor and also called him on the phone. I obtained photos from Hill Country towing and from my insurance adjuster and its clear damages occurred at the dealership. Rick, my advisor made me feel like I was not being honest and was lying. The dealership just received a $19k payment from my insurance and $500 from myself and to be disrespected is wrong.

They go above and beyond any time I need anything.

Always a great experience

J.B. Was my service manager, he was great. Took care of all my truck needs and was very helpful in getting me to and from the dealership. I will definitely use Valmark Chevy for all my service needs in the future

I was given the runaround. +/-15 days ago, I called to set an appointment with my prevoius advisor, left a voicemail, no returned call. I called back the next day & was told he was not in. The next day, he returned my call & we set an appointment to bring in the truck. I brought truck in for a specific code (P26CO). I was told there was probably a recall for the code. No communication for a few days. Was told the battery was dead & tested bad, so I bought & brought in a new battery. Waited 45 minutes for somebody would take the battery. It took another few days to install & "verify the voltage". Code was cleared due to dead battery. Was told on Monday, truck was ready, but car wash was broken, so leave it overnight again because he did not want to return it dirty. I was told Tuesday truck was ready, no issues & was "mechanically sound". I asked how many miles it was driven because the code usually showed up after driving on the highway for a while. Was told 20-30 miles, on & off the highway. I asked if it could be driven longer to see if the code would show back up. I came by the dealership to pick up my old battery for the core exchange, when I took the battery in for core exchange, it tested good. Later that day, I was told after another test drive the code appeared. I was then asked about my steering wheel & was told it was in the 9'o clock position. I said that sounded weird because I had just had front end work done & had it aligned at another shop a few months prior. Was told the repair for the code was not covered on any warranty, so I declined the repair. Was told multiple times there was no charge. When I said I would come pick up, was told it was now unsafe to drive & should be towed. I said it was not like that when it was brought it & asked if anything could have happened on a road test & was ignored. Was then told I was going to be charged for the battery installation that was previously a "courtesy" & was going to be charged for the diagnosis even though I was told no charge & I gave the code when I brought the truck in. I sent a tow truck & was told I would have to pay $200+ before the truck would be released. I had the truck towed to the shop who had done the previous front end work & alignment & they confirmed the truck was safe to drive & no immediate work was necessary. I had a bad experience a few years ago with the Cavender GMC (+/-10 minutes from my house), so I drove 45 minutes each way to ValMark. My prior experience was ValMark was great, so I didn't mind the extra time/miles. This experience was terrible & I will never return.

My service agent Koby was outstanding, keeping me updated with the progress of my vehicle. Great customer service.

Always a great service experience, informative and quick!

Very friendly, great service and quick to get the job done

We purchased 2 new vehicles from Lane last week. From start to finish, he was honest and transparent. We worked through numbers, trade ins and test drives and ended up with a Silverado and an Equinox we love!

The schedule, service and customer service were excellent. A better explanation of charges in advance , so no surprises- $25 air fresher to go with my new cabin filter? (After 10,000 miles when recommended is 22,500)

There was an issue other than why I brought my vehicle in that I asked about. When I picked up my vehicle, I inquired about that issue, but it had not been looked into and it was not discussed with me at all.

The service Department was Great and helpful.

Give Shelby a raise! She is why I come back.

Easy , great service

always quality work.

Great customer service and like the continued updates while there.

Fast service

My wife and I had contact with multiple staff during our buying experience at Valmark and the best way to put it….is that we were treated as family. Great level of service that few dealerships could achieve.

Overall, we were met with a friendly face and he made our interests his interests. Our sales representative was Holstin. He was actually on his way out for the evening. We were also assisted by the sales manager, Mr. Pringle. They were patient and also gave us the best deal for our trade. We must have looked at 3-4 vehicles. The next day to finalize the deal we came back to the dealer and purchased a 2026 Chevy Silverado 1500, trail boss, LT Z71. The team was not overbearing and were patient with us. Just overall a great, great experience!

I have to admit, I was skeptical at the beginning. However, once I got started, AJ Garcia immediately made the process smooth and reassuring. He reached out by text and walked me through each step before I even arrived the next day. When we arrived, AJ was assisting another customer, but they were already expecting us. Another gentleman named Don stepped in right away and was very attentive, helping us move forward and close the sale while AJ was finishing up. Overall, it was a wonderful experience from start to finish — from the sales team to the account manager, J. Michaels, who finalized everything. My wife and I felt very comfortable during the closing process because Michaels thoroughly explained every document we signed. He was honest throughout and even gave recommendations — or advised against certain options — with our best interest in mind. Thank you, ValMark! We truly appreciate the experience and will definitely be back. I highly recommend them to anyone looking for a new vehicle to visit them. You Will Not Regretted!

Everyone was attentive great attitude

There were some issues involved but the General Manager of Service made things right and insured my overall satisfaction.

Very Efficient

Jennifer was very professional and super easy to work with. I dropped car off for scheduled maintenance and an oil change and it was ready in record time.

The car salesperson was great. He knew everything about the vehicle we're purchasing.

JB my service writer keep me informed completely, vehicle returned to me in good shape and clean.

been dealing with them for 20 years

Repairs made faster than expected

Berry in satisfied took over a month to fix a transmission and any time that said my car was gonna be finished either a mechanic would call out of work or something wasn’t working right only makes excuses

Great communication and friendly service

Kody was excellent to work with.

Jonathan was great. Everything taken care of in a timely matter.

Cody is one of the best Service Tech representatives at Valmark. He provides regular and consistent updates along the way and is a pleasure to do business with.

Don was my salesman and he was very patient and very knowledgeable on what I was asking. He connected with me in so many ways.

Supposed to be finished per my representative at noon on Friday. He would continue to give excuses if I called but never called me for any updates on the vehicle.

Great service

good job pleased

Great customer service given by Shelby Rutledge, my service advisor! She is an asset to your company!

Great customer service from Cody Fields and I was able to get back on the road with my vehicle in a short amount of time.

I have an extended warranty and I was made to pay $200 for a windshield wiper hose that was just disconnected. Very disappointing

Was very impressed with the service writer and the work that was performed. Top notch service. Will definitely return for more service.

The service and communication are always exceptional.

The team of people made accommodations to facilitate a unique logistics experience. Was pretty painless for the most part… special shout out to Malcolm and Ryan for their extra input in the transaction. Whole team did a great job!! we came from out of town to purchase our family suv and will definitely be revisiting in the future. Thanks again!!

They got the job done and that's what matters! Great people!! Thanks, Steve!

Friendly and knowledgeable customer service and care. Service Advisor Shelby Rutledge is awesome to work with!

Steve Hudson our service guy always takes good care of us

Great service and communication. Felt comfortable with the whole process and highly recommend working with Valmark. I worked directly with Don and can not say enough great things. He went above and beyond.

Bad

Wonderful experience

Bought the car on Saturday June 6TH! In your shop on 9th! Ready to go picked it up on the 24TH! Back in your shop on the 25TH! Out of the 20days I have owned it! You have had it for 17 days!

Excellent word discovery of my issue

Steven and team did a wonderful job getting on the schedule as we were in a hard situation , broken down away from home. Super informative through the process and put up with my stress texts.

Great service!

An obvious warranty repair took you a week to determine it was warranty and another week to repair. A truck that had less than 13k miles and under 2 years old. I also have extended warranty of up to 80k. Never in my 70 years and 10 or more NEW vehicles have I ever had to sign a document saying I’d pay 2.8k or more IF you decided it wasn’t warranty. I check with other manufacturers and they were shocked over that requirement. Well, GM policy has lost this customer and anyone I can convince. I’ve already ordered a new truck to replace this one and it isn’t GM. I have NO confidence GM will honor the warranty down the road. You can’t treat customers this way and expect them to return. Your service manager showed they had no discretion whatsoever to do anything that even resembled customer care. I did like the truck but if I can’t trust the service I can’t keep it.

Easy in Easy out

Don was amazing. Very professional and made the buying experience very easy.

Great service and very timely

No pressure sales pitch. Upfront

Fast. Professional. Kept me informed on status of my vehicle.

The customer service was amazing.

I needed my key cut.

I was pleasantly surprised to find out that the repair needed on my 10-year-old GMC Sierra was covered under warranty. JB was my service advisor, and I appreciate his help very much.

Poor workmanship that took three visits to correct an oil leak. Couldn’t even wash my vehicle properly let alone repair it

Haf oil change satisfied with price Steve the advisor very informative One problem they didn't reset the oil Percentage meter

Went better than anticipated. Thank you Don and Ricardo for helping us upgrade our vehicle

We had some things that we felt were not working correctly. Unfortunately the technician was not able to "duplicate" the items so therefore nothing was accomplished. However, when my wife drove it home, the lane keep assist still doesn't keep the car in the lane. I assume that is Chevrolet's technology and we just have to live with it. Jonathon was excellent and helpful in explaining things.

Always treated like family. I've always trusted them to take care of me.

Jonathon service advisor was helpful and great as an advisor.

Everyone at the dealership treats me well! Thank you!

Excellent service and Chris Young went over and above to loan me his truck during the service so I could get my errands done

Very expedient and courteous to the customer

I set an appointment up for 9 AM on Wednesday morning Got the vehicle there at 8:30 and went and ran some errands. Went back at 1:00 PM and the vehicle was not ready for a simple oil change. Waited and they said it was finished up and we’re pulling it around to the front so I walked outside Waited 15 or 20 minutes walk back in and ask where is my truck said let me look. Went back outside because he said it was almost ready. Waited another 15 or 20 minutes in 95° weather I might add and the vehicle still didn’t come around. I walked back in at that point my patience was getting thin and said the vehicle would be ready in 10 minutes At that point the vehicle did come around Took from 8:30 AM till almost 2:00 PM for a simple oil change Don’t know what’s going on. This was the exact same experience my son had 30 days ago. To top it all off when I ask where the vehicle was, they said they were putting the tires back on the vehicle. What in the world were they taking my tires off for an oil change? The work seems to have been done. Professionally service manager was somewhat frustrated with his mechanic, but my time is more valuable than sitting at y’all shop after I made an appointment and still had to wait almost an hour to get my vehicle well after time that it should’ve been done.

The professional service that I received was impeccable. And a special thanks to Kody, one of the Service managers. I was on the road traveling to another destination and the service he gave me prevented my family from staying in New Braunfels 4 additional days. Not only was Kody the upmost professional, other workers were also very helpful.If I lived in town, Valmark Chevy would definitely get more of my business!

great

Great service

It was great

I approved and submitted online service items including the service pricing. When I got notice that my Tahoe was ready the service pricing went up about $390. I went online to check the pricing that I previously approved and it update + $390 in front of my eyes. I was told that the computer did not understand 2 diagnosis charges. Extremely poor transparency and accuracy to the customer. On top of that, when I got home I discovered that the main service issue was not fixed. Now I have to take the vehicle back again. Not happy!

Quick quality service. Thanks.

Good

Great service and wonderful employees.

did the job in a timely manner--great service by everyone

Great people, quick purchase! Valmark and my salesperson has renewed my trust in Car Dealerships and car salesmen. Thank you for a pleasant purchasing experience!

Sales Associate Malcolm went about and beyond with his excellent customer service. He answered all questions I had about my new truck, as did Richard the financial officer. My family and I have been very pleased with the two vehicles we have purchased within the last 8 months. Keep up the great job👍

Fast and reliable service

Truck wasn’t greased during oil change and was told that it’s part of the service when I asked.

Very happy

Slow service on getting vehicle ready.

We went to several dealerships in search for a vehicle and found that our salesperson Lane Laijas and his team went over and above to meet our needs in searching for our vehicle. He brought in his team to meet me and they were all very professional and friendly. What I liked most was that no one was pushy or pressured us into other options. I found a vehicle (a Traverse) that I really liked and Lane walked me through the process. Before and after the purchase he sat in the vehicle with me and explained all the features that went with it. I was very pleased with the whole process. No red flags at all. A HUGE thank you to Lane for helping me and making me feel at ease with this purchase. I highly recommend ValMark Chevrolet for any purchase or leasing of your vehicles.

Sales person jerry salazar met me on the lot as soon as i got there and we instantly started the process discussed the different vehicles let me look at both got me the model i wanted and got me approved.

communication. supervisor responded

The service advisor was awesome-Got me in and out, let me know about a veteran discount, and helped me claim points off my app to pay for my service that I didn't even know about

To Paraphrase a Mc Donalds ad-"I'm Loving it" That's applied to my new Trax. The folks there? Ten stars out of eight! Nate and the financial staff were helpful and HONEST! in their dealings with me.Thank You so much!

Very Informative. All was good. Thank you

Great te

Quick and courteous

It was fantastic!

Easy to make an appointment. Got right in that morning. Service was quick and I appreciate the service personnel washing my truck.

Easy, quick, no pressure, they just take care of you honestly and the hospitality was amazing.

Very kind service, Helpful, detailed. Mechanic is very well trained. Excellent workmanship!

Kody Up front just not nice manners at all. He won’t smile I waited for 2 hours for him to call me back with a censor quote Went back up there to see if he had it and what my warranty was and he wouldn’t even look at me I guess because I had talked to his manager about not completing a task I told him to please have my tire censor changed during my tire rotation since it will be up on the lift Kody did not get it done. To me Kody needs to be asked do you really want to work for Chevy ? Your greetings aren’t great Listening skills aren’t great You’re not performing tasks that you say you will for customers ……. Not good I have been having work there for 12’yeats and this is 3rd time the hall has been dropped Thank you Victoria Smith

Kody Fields was a great communicator throughout the whole process

Kody was awesome to work with and kept me informed about vehicle progress. Props also to the techs performing the work.

I took my vehicle in for a recall. My wait time was way less than what I was told when I made the appointment.

We took our suburban in to be serviced for two issues. We were told that a new battery would fix one of the issues. We approved a new battery based on that assumption. We went to pickup our vehicle when the service was completed and our vehicle was filthy. We confirmed that the check engine light issue was resolved and tested the second issue, finding that it was not resolved, although we were reassured that the issue had been “retested” and “passed”. We had already paid nearly $1,000 for the service and the dealership had our vehicle for 6 days. We are deeply dissatisfied with the triage, issue resolution, exterior filth of the vehicle and service, especially considering that we just bought a brand new vehicle from this dealership.

Excellent service!

They never disappoint!

Rick K. provided outstanding customer service. He's very knowledgeable and he took the time to explain everything to me. I appreciate the courtesy wash. The gentleman (I didn't catch his name) at the front desk when you walk into the Service office, (first desk on the right at the service counter) waited on me when I picked up the car. Rick was at lunch, so he pulled the paperwork & keys & explained everything in detail to me. He also brought my car up to the front of the Service office for me. That's what I call "Customer Service!" Well done from start to finish. Thank you.

right on time and very nice people

Great Customer service, fast , easy , Did not communicate when service was done. But you can also just follow the link and keep track yourself. Gave my car a spot wash ✨

I have been recommending Val-Mark to friends.A satisfying and learning experience it certainly was!

Service department was great. JB Jhon Bishop was my advisor and he was phenomenal.

I have had oil change service here several times, it usually takes 45min to 1hr. I usually have someone come talk to me about what the plan of action is. No one came to speak to me, no one updated me on why it was taking longer than usual. I feel that good customer service someone would have kept me in the loop about what was going on or come to me and say,”I apologize for the delay it shouldn’t be much longer as long as there are no other services to be done.” This, unfortunately, was not the case. I was the first customer there that morning with an appointment at 7am and several people cam in after me and left before me. I noticed that an older woman was there and overheard she was having a recall fix done and was told how lucky she was to be in without an appointment and that her service takes about 2hrs and that they were able to get it done and have her on her way in the time she told them because she needed to leave by 9:30am. I am not sure but I believe that my vehicle was put to the side to do the work on her vehicle first. I may be wrong but if I am not, this would not be an issue if someone would have just came to me and spoke with me about it but it seems that my time and any consideration for me was not important enough. This has made a very bad impression on me and I will no longer be having my vehicle serviced at this establishment anymore. I hope this gives insight to how customer service should be conducted and it is utilized better for the next customer.

Rick Kissell did an outstanding job

Great service every time i bring my truck in for maintenance or repairs. Thanks to my service advisor Richard and tech Tristan for a great job.

I had a great experience with the service department.

Everyone was very courteous and professional.

My service visit was done professionally and efficiently

great

Great experience, as always.

Special thanks to Steve Hudson, Justin Kelley, Chris Young for great service. We have been using ValMark for 25 years. Thank you again for your service!

excellent service

John Bishop is a great customer service representative for Valmark. He is personable, courteous, and always positive in his interactions with me. I would highly recommend him. It is because of the excellent customer service that we trade at Valmark.

The issues reported were successfully fixed, however I received my truck back dirtier than I dropped it off with a layer of dirt and paint etching bird droppings in multiple areas on the exterior and smudge marks on the interior leather from the mechanic who worked on it along with one of his tools that was left inside.

Kody is very knowledgeable and willing to fix issues.

Quick and smooth transaction

Everything was done very professionally. I appreciate it very much thank you very much.

Great

Very easy to schedule appointment, work done in timely manor and I was notified of such by text. No wait time when picking up vehicle. I was very impressed with Valmark Chevrolet

Had to us drop-off and pick up service had no problem with it 👌

AJ Gracia was an excellent sales person he treated us with respect and honesty and answered all our questions. A very Christian young man to have help us.we were very pleased and satisfied. God Bless.

I was pleased with my experience with bringing in my car for work. I was pleased with the text messages and phone calls with updates on the servicing of my car. I was pleased with the link that provided the status of the servicing of my car.

The service was done while I waited.

Quick repair and clean

Clean dealership and very helpful employees

The service manager; Shelby, was amazing. Not only got me taken care of in an incredibly short period of time but did it professionally and courteously. The repair was quality work and very reasonably priced. Thank you Shelby. We know everything happened because of you and it was greatly appreciated.

John Bishop explained everything in detail. Great visit

Always great

I had an excellent experience with Steven my service advisor. From the moment I arrived, they were professional, attentive, and transparent about the work needed on my vehicle. They kept me updated throughout the process and made sure everything was completed on time. It’s rare to find this level of customer service—definitely someone I trust and will return to. Highly recommend!

Great service and friendly employees.

JB Advisor kept me informed about the service of my car. It was quick.

Desean was very helpful in getting me into the Tahoe I wanted. When I called him to tell him I was ready to purchase a Tahoe he remembered me from when I went in back in December. I wanted a blue one but there wasn't one on the lot, but he said he could get me what I wanted and within a little over a week I had my blue Tahoe LT and loving it. Thank you ValMark Chevrolet for making my experience a good one and an extra Thank you to Desean for his professionalism and being there to answer all my questions.

Everyone was nice.

N/A

Approachable and helpful.

We were greeted immediately. The sales rep was courteous and friendly. He discussed our interests and preceded to show options available to view. The financial department worked diligently to accommodate our resources and was able to provide a good deal for us.

During my oil change again.....they failed to do thorough inspection as stated in my invoice. They checked my wi shield wipers and said they were in good condition and we had to travel in stormy weather and my wipers were no good. They need to be replaced. Has me wondering if the tech really do check tire pressures, fluids and filters and replace them if needed......this is the second time you failed us.

Shelby was great!

We enjoyed Donald M. Nicolay he is very people friendly. Chris Young the General Sales Manger is also very helpful on working on getting a great deal.

Nate was very informative and helpful during the whole process. I was very happy with my purchase

Kody is my service mgr, as always he did an excellent job of keeping me informed from my intake until departure! 🌟🌟🌟🌟🌟

It was quick !!I was so happy they handled everything...I had no worries!!thank u bishop!!!you are the man